Refund Policy

Version of October 26, 2026

This is an English translation of the Russian original. If the versions differ, the Russian version prevails.

This policy is part of the Public Offer.

1. When we refund the full amount

If within 7 calendar days of payment you could not connect to the service for reasons on our side, we refund the full amount. We will first try to help you connect: the problem is often solved in a few minutes.

2. Refund for unused days

You can cancel your access at any time. We refund the price of the remaining days of the paid period (proportionally) minus the payment agent’s fee and other expenses actually incurred.

Example: 699 ₽ paid for 3 months (90 days), 30 days have passed — 466 ₽ is refundable, minus the payment agent’s fee.

3. When the refund is reduced or not made

If access was terminated because the user breached section 6 of the Offer (using the service for unlawful purposes, sharing access beyond the device limit, etc.), losses caused by the breach are deducted from the refund.

4. How to request a refund

1. Write to klenvpn@outlook.com from the contact you used at checkout.
2. Include the payment date, plan and reason for the refund.
3. We review the request within 10 business days and return the money by the same method you paid with. The time it takes to arrive depends on your bank or payment system.

After the refund, access via the subscription link ends.